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Frequently Asked Questions

Click on a question below to see the answer

+ I haven’t received my confirmation email, what should I do?

Please email the Conference team at providing the email address you made the booking with.

+ How do I book my ticket if my trust needs to pay by invoice?

Please email to request an invoice by 1st February 2020.

You will need to confirm the following information:

  • The registration type you would like to book
  • An email address for a contact in the Trusts finance department
  • The invoice name and address for your Trust

+ What is the cancellation policy?

All cancellations must be made in writing (e-mail is sufficient) to the Events Team.

Cancellations made by 1st March 2020 will result in a full refund less GBP 30 to cover administration costs. After this date, no refunds may be given.

As an alternative to cancellation, your registration may be transferred to another person by 1st March 2020 without incurring any cost penalty. The events must be advised in writing of any alterations or transfers.

+ When will I receive my badge and delegate pack?

You will receive these on registration at the Conference.

+ Will I receive a certificate?

All delegates will receive a certificate via email for they days attended.

+How do I get to the venue?

Please click here to view information on getting to the venue

+ What currencies do you accept delegate payments in?

We only accept payment in Pound sterling.

+ What payment types do you accept?





Please note, we do not accept AMEX or corporate credit cards.

+ Can I change my masterclass on 2 April?

You may swap your masterclass up to 28th February, without charge, if places are still available. If the masterclass you wish to book is more expensive, you must pay the difference to book your place.

After 1st March to 20th March - administrative charges will apply - £50 per change

After 20th March - We are unable to change bookings after this date