11 - 12 April 2024FAQs
CONFERENCE OFFICE 0141 639 8123
CONFERENCE VENUE: Bush House, 30 Aldwych, London. WC2B 4BG
Frequently Asked Questions
Click on a question below to see the answer
How do I receive updates about the Conference?
Please join our mailing list to receive notifications about the conference including programme information and the abstract entry process.
What dates does the Conference take place on?
The Conference takes place on 11 – 12 April 2024
Is this an inperson or a virtual conference?
This conference is taking place as a face-to-face conference in London.
What date do the Masterclasses take place on?
Information will follow in due course.
Where is the Conference located?
The Conference takes place at Bush House, 30 Aldwych, London, WC2B 4BG
Click here to find out more about getting to the venue
What hotels are close to the conference venue?
London offers a range of accommodation to suit all budgets within the vicinity of Bush House.
I haven’t received my confirmation email, what should I do?
In the first instance, please check your spam file. If the confirmation email is not there, please contact the Conference team at firstname.lastname@example.org providing the email address you made the booking with.
What payment types do you accept?
We accept credit/debit card payments or payment by cheque or BACS Transfer. You can print your own invoice/receipt once you complete your registration.Payment is via our secure payment portal on completion of your registration. We use Opayo (formerly Sage Pay) to collect and process transaction information.
What currencies do you accept delegate payments in?
We only accept payment in GBP.
My payment has been declined, what should I do?
We process all payments via online payment system. If you are experiencing problems, please phone +44 141 639 8123 & the conference team will help you pay by credit/debit card by telephone.
How do I book my place if my Trust needs to pay by invoice?
You can opt to pay by invoice when completing your registration. Your invoice with full details on where to send your payment will be attached to your registration confirmation email.
What is the cancellation policy?
Cancellations can be made up to and including 7 March 2023 and your fee will be refunded less an administration fee (£25) and any venue costs incurred at that time by the conference.
Up to and including 28 March 2023, in person bookings can be converted to online attendance but you will be charged for venue costs incurred by the Conference at the time of cancellation.
Cancellations made on or after 4 April 2023 will not be eligible for a refund. You will be able to convert to online attendance, but the difference in fee will not be refunded after 4 April.
You can, at any time, transfer your place to a colleague at no charge.
All refunds will be issued after the meeting.
If you register and can no longer attend you may still be liable for your fee or part payment of your fee.
Can I make a group booking?
Group bookings are not possible through the site as we require a unique email for each registration. You must register and pay for each person individually. Please contact email@example.com if you have any questions about multiple bookings.
When will I receive my delegate badge?
You will be sent a fully printable badge by email prior to the conference so please print this off before coming to the conference.
Will I receive a certificate?
All delegates will receive a certificate of attendance via email after the event. If this doesn’t arrive, please contact firstname.lastname@example.org. Only those who have paid their delegate fees will receive an attendance certificate.
I have more questions, not covered by those above?
Please contact us at email@example.com with any questions.