11 - 12 April 2024

FAQs

Contact: info@eventage.co.uk

CONFERENCE OFFICE 0141 639 8123

CONFERENCE VENUE: Bush House, 30 Aldwych, London. WC2B 4BG

Frequently Asked Questions

Click on a question below to see the answer

How do I receive updates about the Conference?

Please join our mailing list  to receive notifications about the conference including programme information and the abstract entry process.

What dates does the Conference take place on?

The Conference takes place on 11 – 12 April 2024

Is this an inperson or a virtual conference?

This conference is taking place as an in-person conference in London as well as virtual/online attendance.

What date do the Masterclasses take place on?

Information will follow in due course.

Where is the Conference located?

The Conference takes place at Bush House, 30 Aldwych, London, WC2B 4BG

Click here to find out more about getting to the venue

What hotels are close to the conference venue?

London offers a range of accommodation to suit all budgets within the vicinity of Bush House.

I haven’t received my confirmation email, what should I do?

In the first instance, please check your spam file. If the confirmation email is not there, please contact the Conference team at info@eventage.co.uk providing the email address you made the booking with.

What payment types do you accept?

We accept credit/debit card payments or payment by cheque or BACS Transfer. You can print your own invoice/receipt once you complete your registration.Payment is via our secure payment portal on completion of your registration. We use Opayo (formerly Sage Pay) to collect and process transaction information.

What currencies do you accept delegate payments in?

We only accept payment in GBP.

My payment has been declined, what should I do?

We process all payments via online payment system. If you are experiencing problems, please phone +44 141 639 8123 & the conference team will help you pay by credit/debit card by telephone.

What is the cancellation policy?

Cancellations can be made up to and including 10 March 2024 and your fee will be refunded less an administration fee (£125) and any venue costs incurred at that time by the conference.

Up to and including 24 March 2024, in person bookings can be converted to online attendance but you will be charged for venue costs incurred by the Conference at the time of cancellation.

Cancellations made on or after 4 April 2024 will not be eligible for a refund. You will be able to convert to online attendance, but the difference in fee will not be refunded after 4 April.

Please read full Cancellation Policy here

 

 

Can I make a group booking?

Group bookings are not possible through the site as we require a unique email for each registration.  You must register and pay for each person individually. Please contact info@eventage.co.uk if you have any questions about multiple bookings.

When will I receive my delegate badge?

You will be sent a fully printable badge by email prior to the conference so please print this off before coming to the conference.

Will I receive a certificate?

All delegates will receive a certificate of attendance via email after the event.  If this doesn’t arrive, please contact info@eventage.co.uk. Only those who have paid their delegate fees will receive an attendance certificate.

I have more questions, not covered by those above?

Please contact us at info@eventage.co.uk with any questions.

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