June 16 - 17FAQs
CONFERENCE OFFICE 0141 639 8123
CONFERENCE VENUE Royal College of Physicians, 11 St Andrews Place, London NW1 4LE
Frequently Asked Questions
Click on a question below to see the answer
How do I receive updates about the Conference?
Please join our mailing list to receive notifications about the conference including programme information and the abstract entry process.
What dates does the Conference take place on?
The Conference takes place on 16 & 17 June 2022
Is this an inperson or a virtual conference?
This conference is taking place as a face-to-face conference in London and will also be live-streamed for delegates who wish to attend virtually, through our virtual event platform.
What date do the Masterclasses take place on?
The Masterclasses will take place in September 2022. Further information will follow in due course.
Where is the Conference located?
The Conference takes place at Royal College of Physicians, 11 St Andrews Pl, London NW1 4LE
Click here to find out more about getting to the venue
What hotels are close to the conference venue?
London offers a range of accommodation to suit all budgets within the vicinity of the Royal College of Physicians.
I haven’t received my confirmation email, what should I do?
In the first instance, please check your spam file. If the confirmation email is not there, please contact the Conference team at email@example.com providing the email address you made the booking with.
What payment types do you accept?
We accept credit/debit card payments or payment by cheque or BACS Transfer. You can print your own invoice/receipt once you complete your registration.Payment is via our secure payment portal on completion of your registration. We use Opayo (formerly Sage Pay) to collect and process transaction information.
What currencies do you accept delegate payments in?
We only accept payment in GBP.
My payment has been declined, what should I do?
We process all payments via online payment system. If you are experiencing problems, please phone +44 141 639 8123 & the conference team will help you pay by credit/debit card by telephone.
How do I book my place if my Trust needs to pay by invoice?
You can select invoice as a payment option upon registration. If another body e.g. your Trust, is paying your registration fee, simply select the Pay by Invoice option and print your invoice which will be attached to your registration confirmation. Please ensure the invoice is passed to the Finance Department for processing immediately.
What is the cancellation policy?
Our refund & cancellation policy is outlined below.
Cancellations can be made by email up to and including 16 May 2022 and your fee will be refunded less an administration fee (£25) and any venue costs (in person bookings) incurred at that time by the conference.
Up to and including 1 June 2022, in person bookings can be converted to online attendance but you will be charged for venue costs incurred by the Conference at the time of cancellation.
Cancellations made on or after 2 June 2022 will not be eligible for a refund. You will be able to convert to online attendance, but the difference in fee will not be refunded after 2 June.
You can, at any time, transfer your place to a colleague at no additional charge.
All refunds will be issued after the meeting.
Can I make a group booking?
Group bookings are not possible through the site as we require a unique email for each registration. You must register and pay for each person individually. Please contact firstname.lastname@example.org if you have any questions about multiple bookings.
How do I get to the venue?
Follow this link for information about getting to the Royal College of Physicians London: https://www.rcplondon.ac.uk/about-us/contact/visiting
When will I receive my delegate badge?
You will be sent a fully printable badge by email prior to the conference so please print this off before coming to the conference.
What software do I need to download to attend as a virtual delegate?
You will be informed of this in the run up to the conference. You will be emailed all necessary details enabling you to participate fully in the conference.
Will I receive a certificate?
All delegates will receive a certificate of attendance via email after the event. If this doesn’t arrive, please contact email@example.com. Only those who have paid their delegate fees will receive an attendance certificate.
I have more questions, not covered by those above?
Please contact us at firstname.lastname@example.org with any questions.